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TERMS & CONDITIONS

Terms and Conditions
Dr Zoe Medical Aesthetics
Effective Date: 1st April 2025

1. Introduction
Welcome to the website of Dr Zoe Medical Aesthetics ("we," "us," or "our"). These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these Terms. If you do not agree, please refrain from using our website.

2. Use of Website

  • The content on this website is for informational purposes only and should not be considered medical advice.

  • You must be at least 18 years old to use this website and book a consultation. If you appear to be under the age of 25, we may request valid identification to verify your age before proceeding with treatment.

  • Unauthorized use of this website may result in legal action.

3. Medical Disclaimer

  • All treatments require an initial consultation to assess suitability.

  • Results may vary based on individual factors, and no guarantees are made regarding treatment outcomes.

  • Our services do not replace professional medical advice, and we recommend consulting a healthcare provider for medical concerns.

4. Appointments and Cancellations

  • Booking: Appointments must be booked directly by contacting us via the 'Contact Us' form on our website. A booking fee of £50 is required at the time of booking, which will be applied toward the cost of your treatment.

  • Cancellations and Rescheduling:

    • More than 48 hours' notice: Cancellations or reschedules made at least 48 hours in advance will allow the booking fee to be refunded or applied to a new appointment.

    • Less than 48 hours' notice: Cancellations or reschedules within 48 hours will result in the forfeiture of the booking fee.

  • Late Arrivals: If you arrive more than 15 minutes late, we may need to reschedule your appointment, and your booking fee may be forfeited.

  • No-Shows: Failure to attend without prior notice will result in loss of the booking fee. Repeated no-shows may require prepayment for future appointments.

  • Emergency Cancellations: If you need to cancel due to an emergency, please contact us as soon as possible to discuss your situation.

5. Pricing and Payments

  • All treatment prices are subject to change without notice.

  • Payment can be made either by cash or card. If paying by card, the card details provided at the time of booking will be used to process payment at the end of your appointment. The final treatment cost will be agreed upon during the consultation before commencing treatment.

  • Payment must be made in full at the time of treatment.

6. Liability Limitations

  • We are not liable for any website downtime, errors, or inaccuracies in content.

7. Intellectual Property

  • All content, including text, images, and branding, is the property of Dr Zoe Medical Aesthetics and may not be copied or reproduced without permission.

8. User Conduct

  • Users must not post offensive, misleading, or defamatory content on our website or social media.

  • We reserve the right to remove any inappropriate content.

9. Privacy and Data Protection

  • Our use of personal data is governed by our Privacy Policy, which can be found on our website.

10. Governing Law and Jurisdiction

  • These Terms and Conditions are governed by the laws of England and Wales.

  • Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms and Conditions

  • We may update these Terms from time to time. Continued use of our website after changes are posted constitutes acceptance of the revised Terms.

12. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:

Dr Zoe Medical Aesthetics
1 St Andrews Place, London, SW19 8NJ

By using our Website or booking a treatment, you agree to these Terms and Conditions.

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